Privacy Policy

Last Updated: 14/10/2025
Effective Date: 14.10.2025

1. Introduction

Welcome to Top 5 Star Services (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, submit an enquiry, or request to be referred to a professional service provider.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Complete a contact or referral form on our website

• Request to be connected with a professional service provider

• Subscribe to our newsletter or updates

• Communicate with us by email, phone, or other channels

This information may include your:

• Full name

• Email address

• Phone number

• Location or service area

• Details about the type of service you are seeking

We do not collect sensitive personal information unless it is voluntarily provided and directly relevant to your request.

3. How We Use Your Information

We use the information you provide to:

• Refer you to a relevant and trusted professional service provider

• Respond to your enquiries and provide customer support

• Improve the quality and relevance of our website and referral process

• Send occasional updates or information you have subscribed to (you can opt out anytime)

Your personal information will only be shared with professionals or partner service providers when necessary to fulfill your request for services.

4. How We Protect Your Information

We take your privacy seriously.
Your personal data is stored securely and accessed only by authorised personnel. We use reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, or misuse.

We will never sell, rent, or trade your personal information to third parties or data centres.

5. Sharing Information with Third Parties

We may share your information only under the following circumstances:

• When you have requested a referral or introduction to a professional service provider

• When required by law or to comply with legal obligations

• To protect our rights, property, or safety, or that of others

All partner service providers are expected to handle your information responsibly and in accordance with relevant privacy laws.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to improve user experience and measure site performance.
Cookies do not personally identify you — they simply help us understand how visitors interact with our website. You can disable cookies in your browser settings if you prefer.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of your information

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to make a complaint, please contact:

Top 5 Star Services
Contact us via Email

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
We encourage you to review this policy periodically to stay informed about how we protect your information.